FAQs

You’ve got questions. We’ve got answers.

Do you allow call forwarding during normal business hours?
Of course we do! We provide daytime roll-over coverage for meetings, absences and times of increased call volumes.

Can you share with us digital call recordings of our client conversations?
One hundred percent of our calls are recorded for training, quality control and content review.

Do you provide queue monitoring?
We can monitor your queues after-hours—another way for you to be worry-free when your office is closed.

Do you offer reporting?
agent24 provides our clients with detailed analysis and reporting that provides you with detailed performance and billing information. Dashboard views provide real-time contact center performance snapshots and insight into emerging trends.

How is our agency billed?
Monthly invoices can be viewed online through our secure portal.

How long does it take to implement our account once we sign with agent24?
Your account can be up and running in as little as five to seven business days.

Can you provide us with references for agencies our size?
References are available through our sales team.

Please contact:
Andrea Melendez
Phone: (516) 624-2355
Toll-Free: (800) 436-6171
amelendez@agent24.com

What quality control measures do you employ?
agent24 is dedicated to quality control both in reservations accuracy and client contact. Our agents consistently score very high in accuracy and client satisfaction. Call monitoring, reporting and performance analysis round out our quality control efforts.

What is your pricing structure? Pricing is available through our sales team.

Please contact us at:
Andrea Melendez
Phone: (516) 624-2355
Toll-Free: (800) 436-6171
amelendez@agent24.com

How do you prepare for high demand periods?
Using state-of-the-art technology, we constantly monitor weather systems and world events so we are prepared when high demand periods occur. Our employees are required to work mandatory overtime in these instances to reduce hold times so your travelers can be re-accommodated sooner. In addition to these steps we employ our advanced workforce management technology to help us to intelligently deploy our resources in the most effective manner

Do you offer custom greetings?
As an extension of your agency or organization we provide custom greetings for your accounts so your traveler experiences are seamless.

Do you work with all major GDS platforms?
agent24 is proficient in all major GDS platforms.

Who do I call for sales questions?
Andrea Melendez
Phone: (516) 624-2355
Toll-Free: (800) 436-6171
amelendez@agent24.com

What services do you provide?
Please review the Products and Services tab of this website for in-depth information regarding our offerings.

Can all of our clients use your preferred hotel rate program?All of your accounts and travelers are encouraged to use this money saving program. Best of all you get all of the commission and credit!

agent24 Products and Services

After-hours Servicesmore_vert
After-hours Servicesclose

You need a partner you can trust with the most important part of your business—your customer. We proudly represent your brand and help you cultivate and maintain loyal happy customers. As one of the most trusted worldwide travel services providers, we’ll treat your clients like you would, 24 hours a day. 

Read More >

VIP and Elite Servicesmore_vert
VIP and Elite Servicesclose

Our highly experienced travel agents provide personalized, attentive service that helps your clients breathe easier while on the road -- whenever and wherever they are traveling. We’re there for them when you can’t be.

Read More >

Trip Disruption Servicesmore_vert
Trip Disruption Servicesclose

We proactively look for and manage trip disruptions and traveler risk scenarios to ensure your travelers always have options while on the road

Read More >

agent24 is here to help

Turn to agent24. We’ll do the work for you,
with rock solid reliability…and you’ll get all the credit.

 

24/7

Global Travel Assistance

365

Days of Unbeatable Service

110%

Complete Peace of Mind

GET IN TOUCH
 390 Empire Road, Lafayette, CO 80026
 800-436-6171

SALES
 800-436-6171 +1 516-624-2355
  sales@agent24.com

JOIN THE TEAM
For information on career opportunities at agent24, visit the careers section or email
  hireme@agent24.com

QUESTIONS
Questions or comments:
  feedback@agent24.com