Email Monitoring

With over four decades of experience, agent24 offers a broad range of services to meet the diverse needs of business travel agencies all over the world. As an industry leader, in addition to providing after-hours and queue monitoring support, we are now offering email monitoring to our agency network. We can help you meet and exceed the expectations of your clients, with accurate and professional email monitoring when your agency is closed. Utilizing this new service, will reinforce your brand image with current clients and can help with new client acquisition down the road.

Email monitoring gives your client’s the ability to create, modify, or cancel travel reservations from anywhere in the world. Our email team can respond to customer requests around the clock.

How it Works

  • agent24 will create an email box exclusively for the use of your clients
  • The email team will process travelers email requests when your agency is closed
  • After your client sends an email request, an automated message will be sent advising that their email was received
  • The email team will respond to all email inquiries within one hour
  • If the transaction becomes too complex, or requires multiple emails to complete, the agent will offer to call and complete the transaction
  • Travel requests initiated within six hours of departure should contact agent24 via telephone

 

Call us for more information today or email at acctmgmt@agent24.com 

The agent24 Advantage

agent24 Products and Services

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You need a partner you can trust with the most important part of your business—your customer. We proudly represent your brand and help you cultivate and maintain loyal happy customers. As one of the most trusted worldwide travel services providers, we’ll treat your clients like you would, 24 hours a day. 

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Our highly experienced travel agents provide personalized, attentive service that helps your clients breathe easier while on the road -- whenever and wherever they are traveling. We’re there for them when you can’t be.

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We proactively look for and manage trip disruptions and traveler risk scenarios to ensure your travelers always have options while on the road

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Email Monitoringmore_vert
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We can help you meet and exceed the expectations of your clients, with accurate and professional email monitoring when your agency is closed.  Utilizing this new service, will reinforce your brand image with current clients and can help with new client acquisition down the road.

Email monitoring gives your client’s the ability to create, modify, or cancel travel reservations from anywhere in the world. 

Read More >

agent24 is here to help

Turn to agent24. We’ll do the work for you,
with rock solid reliability…and you’ll get all the credit.

 

24/7

Global Travel Assistance

365

Days of Unbeatable Service

110%

Complete Peace of Mind

GET IN TOUCH
 243 South Street, Oyster Bay, NY 11771
 800-436-6171

SALES
 800-436-6171 +1 516-624-2355
  sales@agent24.com

JOIN THE TEAM
For information on career opportunities at agent24, visit the careers section or email
  hireme@agent24.com

QUESTIONS
Questions or comments:
  feedback@agent24.com