Join the global leader in after-hours and travel agency support services.

Looking for a new employment opportunity? Read on for an exciting possibility…

agent24 is an innovative originator of the home-based virtual contact center. As a member of our team, you would have the option of working from the convenience of your own home.  Our contact center staff is comprised of dedicated travel professionals who are skilled at providing personalized, attentive service that helps corporate travelers breathe easier while on the road. If you are team-oriented, self-motivated, have a strong work ethic, and can easily establish a rapport with our callers, agent24 is the place for you!

We are currently seeking experienced Corporate Travel Representatives to join our remote team.

 Key Responsibilities:

• Handle after-hours calls from agency clients
• Assist with booking and modifying corporate travel reservations
• Work independently across one or more GDS platforms (Apollo, Galileo (Travelport+), Sabre, Worldspan, Amadeus)
• Follow agency policies and provide top-tier customer service

Requirements:

• Minimum 2 years of corporate travel experience
• Proficiency in at least one GDS system
• Familiarity with Microsoft Office
• Ability to work evenings, weekends, and holidays (days off are midweek)
• Must have high-speed internet, a personal computer, and a quiet home office space

To Apply: Email your resume, salary requirements, and the position title to: hireme@agent24.com

Special Services Desk (SSD)/ticketing department agents needed:

The Special Services Desk (SSD) agent provides critical support for travel agency queue monitoring and ticketing. 

The primary responsibilities include:

• File Finishing & Queue Monitoring
  Ensuring booking files (PNRs) are complete and accurate, and queues are monitored regularly for timely processing.
• Client Support (Special projects)
  Responding to and resolving client inquiries efficiently and professionally.
• Quality Control (QC)
  Conducting detailed reviews to ensure:
• All itinerary items are confirmed.
• Fares stored in the PNR are accurate and applicable.
• Flight continuity and minimum connection times are valid.
• Agency contracts and required authorizations are correctly applied.
• All policies and procedures have been met, ensuring the record is ready for ticketing.
• Policy & Procedure Compliance
  Maintaining strict adherence to the policies and procedures of agent24/Travel Helpline and agency clients.

Additional Responsibilities (As Needed):

• Assisting with flight, hotel, car, and ground transportation re-accommodations during disruptions (e.g., weather events).

To Apply: Email your resume, salary requirements, and the position title to: hireme@agent24.com