Jim Mazza

President & COO

As President and COO for agent24, Jim Mazza is responsible for overseeing company operations and managing the strategic direction of the organization. Since 1987 Jim has been involved in all aspects of the travel business, including: preferred supplier negotiations, reservations and ticketing, internal and external sales, member relations, and after-hours services.

Jill Herd

Sr. Vice President of Contact Center Operations

As Sr. Vice President of Contact Center Operations, Jill  Herd is responsible for managing agent24 operations. She is a results oriented professional who oversees the day-to-day operations, which include training, reservations, account management, customer service delivery, and customer implementation.

Andrea Melendez

Director, Sales & Client Relations

Since joining AMG and agent24 almost thirty years ago, Andrea has been actively involved in the business travel industry.  Her extensive background in sales, account management and operations give her the well-balanced foundation necessary to assist client and prospects in maximizing the opportunities available to them through agent24.  In addition to sales, Andrea serves as a key account manager providing support and direction to several of our top clients.

As the Director of Operations at agent24, Ofie leads a highly skilled cross-functional team of travel consultants. She oversees the day-to-day operations, including the management of staffing levels and the implementation of processes and procedures. She is also responsible for determining training and development needs, monitoring service delivery levels, and managing team performance on an ongoing basis. 

Peggy Powers

Staff VP, Operations

As Staff Vice President of Operations at agent24, Peggy oversees day-to-day client and agency support and assists with the implementation of new accounts. She works closely with agency partners to address service requests, coordinate account changes, and manage ongoing operational updates. During her more than 35 years with agent24, she has developed an in-depth understanding of the company’s operations and the evolving needs of its clients.