Meet The Team
Jim Mazza
President & COO
As President and COO for agent24, Jim Mazza is responsible for overseeing company operations and managing the strategic direction of the organization. Since 1987 Jim has been involved in all aspects of the travel business, including: preferred supplier negotiations, reservations and ticketing, internal and external sales, member relations, and after-hours services.
Jill Herd
Sr. Vice President of Contact Center Operations
As Sr. Vice President of Contact Center Operations, Jill Herd is responsible for managing agent24 operations. She is a results oriented professional who oversees the day-to-day operations, which include training, reservations, account management, customer service delivery, and customer implementation.
Andrea Melendez
Director, Sales & Client Relations
Since joining AMG and agent24 almost twenty years ago, Andrea has been actively involved in the business travel industry. Her extensive background in sales, account management and operations give her the well-balanced foundation necessary to assist client and prospects in maximizing the opportunities available to them through agent24. Andrea has introduced over 1500 new clients to agent24. In addition to sales, Andrea serves as a key account manager providing support and direction to several of our top clients.
Anthony Grillo
Senior Director
Anthony has been involved in the travel industry since 1990. Today he manages, configures and trains the trainer regarding the online booking tools aligned with Travelsavers. His extensive experience with Amadeus, Travelport-Apollo, Travelport-Worldspan, Travelport+ and Sabre positions him as our subject matter expert when it comes to all things GDS related. Anthony also manages our Concur Travel support services for the many Travelsavers’ corporate customers and their users.
Mark Altman
VP, Forte Business Travel Services
Mark manages both Forte Business Travel Services and Forte Global which are sub-divisions within the American Marketing Group/Travelsavers family of companies. Forte BTS provides support to the more than one thousand Travelsavers agencies and acts as a service bureau for those agencies who require assistance with their corporate travel customers. Forte Global is a group of independent agencies who provide local servicing for corporate customers with operations outside the U.S.
