Meet The Team

Jim Mazza

President & COO

As President and COO for agent24, Jim Mazza is responsible for overseeing company operations and managing the strategic direction of the organization. Since 1987 Jim has been involved in all aspects of the travel business, including: preferred supplier negotiations, reservations and ticketing, internal and external sales, member relations, and after-hours services.

Jill Herd

Sr. Vice President of Contact Center Operations

As Sr. Vice President of Contact Center Operations, Jill  Herd is responsible for managing agent24 operations. She is a results oriented professional who oversees the day-to-day operations, which include training, reservations, account management, customer service delivery, and customer implementation.

Andrea Melendez

Director, Sales & Client Relations

Since joining AMG and agent24 almost twenty years ago, Andrea has been actively involved in the business travel industry.  Her extensive background in sales, account management and operations give her the well-balanced foundation necessary to assist client and prospects in maximizing the opportunities available to them through agent24.  Andrea has introduced over 1500 new clients to agent24. In addition to sales, Andrea serves as a key account manager providing support and direction to several of our top clients.

Anthony Grillo

Senior Director

Anthony has been involved in the travel industry since 1990. Today he manages, configures and trains the trainer regarding the online booking tools aligned with Travelsavers. His extensive experience with Amadeus, Travelport-Apollo, Travelport-Worldspan, Travelport+ and Sabre positions him as our subject matter expert when it comes to all things GDS related. Anthony also manages our Concur Travel support services for the many Travelsavers’ corporate customers and their users.

Mark Altman

VP, Forte Business Travel Services

Mark manages both Forte Business Travel Services and Forte Global which are sub-divisions within the American Marketing Group/Travelsavers family of companies. Forte BTS provides support to the more than one thousand Travelsavers agencies and acts as a service bureau for those agencies who require assistance with their corporate travel customers. Forte Global is a group of independent agencies who provide local servicing for corporate customers with operations outside the U.S.

The agent24 Advantage

agent24 Products and Services

VIP and Elite Servicesmore_vert
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Our highly experienced travel agents provide personalized, attentive service that helps your clients breathe easier while on the road -- whenever and wherever they are traveling. We’re there for them when you can’t be.

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Trip Disruption Servicesmore_vert
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We proactively look for and manage trip disruptions and traveler risk scenarios to ensure your travelers always have options while on the road

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Email Monitoringmore_vert
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We can help you meet and exceed the expectations of your clients, with accurate and professional email monitoring when your agency is closed.  Utilizing this new service, will reinforce your brand image with current clients and can help with new client acquisition down the road.

Email monitoring gives your client’s the ability to create, modify, or cancel travel reservations from anywhere in the world. 

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agent24 is here to help

Turn to agent24. We’ll do the work for you,
with rock solid reliability…and you’ll get all the credit.



Global Travel Assistance


Days of Unbeatable Service


Complete Peace of Mind

 243 South Street, Oyster Bay, NY 11771

 800-436-6171 +1 516-624-2355

For information on career opportunities at agent24, visit the careers section or email

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