After-hours Services

You need a partner you can trust with the most important part of your business—your customer. We proudly represent your brand and help you cultivate and maintain loyal happy customers. As one of the most trusted worldwide travel services providers, we’ll treat your clients like you would, 24 hours a day. 

As a matter of fact your customers expect an exceptional experience every time they pick up the phone.  We have rigorous hiring standards and the ability to rapidly mobilize additional agents as emergency conditions warrant.  Combine our expert staff with our advanced communications technology, and you have an unbeatable emergency travel solution.  The agent24 after-hours service can be accessed toll-free 24 hours a day from over 80 countries.  Just one call will handle essentially any travel concern that your clients may encounter.

Your travelers will work with experienced agents who average over 12 years of business travel experience.  Our teams are proficient in all major GDS platforms allowing for system flexibility for our valued clients. agent24’s advanced technology systems use intelligent screen pop displays that provide detailed account and traveler information to our agents creating a more personalized experience for your travelers.   Digital call recording ensures our stringent quality control standards are being met from each of our contact centers in Colorado and New York.  Our scalable staffing solutions help us to grow with your organization and, during heavy demand periods, our operations can scale to meet demand by providing additional support for weather events and scenarios where travel is disrupted anywhere around the world.  And, for added peace of mind, our redundant technology centers ensure consistent reliability with 99.98% uptime.

Reporting tool - Be in the know at a moment’s notice

We built industry-leading technology that defines the gold-standard of reporting. Our real-time online reporting information is a proprietary system that records every transaction handled by our team.  This real-time functionality is available to you 24 hours a day.  These call activity reports detail date, time, name, company, call description, record locator, customer numbers and name reference numbers pulled directly from the PNR. This information is easy to download with the ability to best meet the needs of your internal or external clients. 

Leading travel businesses trust us to act on their behalf. With extensive training, our call center agents are brand experts dedicated to enhancing the customer experience. Hiring the people with the right set of interpersonal skills, technical knowledge, travel experience, and personality for your clients travel needs makes all the difference in delivering the results you want from a contact center. At agent24, the process we use to recruit and hire agents has been refined over decades to ensure that we deliver the results you expect.  Our talent pool gives the flexibility to staff up for new accounts and to expand services for existing accounts with ease.

We’ve been providing travel assistance for our clients and their customers for decades. We are happy to share the best practices we’ve learned to help you meet your goals and reinforce your brand image.

Our philosophy has developed over time to become the gold standard for the contact center industry when it comes to identifying with our agency members’ needs.  Every policy, procedure and training program is designed to assimilate the professionalism, standards and customer service of the travel agencies we represent.

The emphasis begins with recruitment, continues through selection and training and extends to the overall experience and exceptional service your clients receive. The entire staff at agent24 work for the travel agencies they represent.

The agent24 Advantage

agent24 Products and Services

VIP and Elite Servicesmore_vert
VIP and Elite Servicesclose

Our highly experienced travel agents provide personalized, attentive service that helps your clients breathe easier while on the road -- whenever and wherever they are traveling. We’re there for them when you can’t be.

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Trip Disruption Servicesmore_vert
Trip Disruption Servicesclose

We proactively look for and manage trip disruptions and traveler risk scenarios to ensure your travelers always have options while on the road

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Email Monitoringmore_vert
Email Monitoringclose

We can help you meet and exceed the expectations of your clients, with accurate and professional email monitoring when your agency is closed.  Utilizing this new service, will reinforce your brand image with current clients and can help with new client acquisition down the road.

Email monitoring gives your client’s the ability to create, modify, or cancel travel reservations from anywhere in the world. 

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agent24 is here to help

Turn to agent24. We’ll do the work for you,
with rock solid reliability…and you’ll get all the credit.



Global Travel Assistance


Days of Unbeatable Service


Complete Peace of Mind

 243 South Street, Oyster Bay, NY 11771

 800-436-6171 +1 516-624-2355

For information on career opportunities at agent24, visit the careers section or email

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