With over four decades of experience, agent24 offers a broad range of services to meet the diverse needs of business travel agencies all over the world. As an industry leader, in addition to providing after-hours and queue monitoring support, we are now offering email monitoring to our agency network. We can help you meet and exceed the expectations of your clients, with accurate and professional email monitoring when your agency is closed. Utilizing this new service, will reinforce your brand image with current clients and can help with new client acquisition down the road.

Email monitoring gives your client’s the ability to create, modify, or cancel travel reservations from anywhere in the world. Our email team can respond to customer requests around the clock.

How it Works

• agent24 will create an email box exclusively for the use of your clients
• The email team will process travelers email requests when your agency is closed
• After your client sends an email request, an automated message will be sent advising that their email was received
• The email team will respond to all email inquiries within one hour
• If the transaction becomes too complex, or requires multiple emails to complete, the agent will offer to call and complete the transaction
• Travel requests initiated within six hours of departure should contact agent24 via telephone

Call us for more information today or email at acctmgmt@agent24.com