Why Use agent24
Trusting your client’s after-hours experience to others can be a concern for top-rated agencies like yours.
Fortunately agent24’s client-centric approach to working with your travelers is the best in the business. We keep the brand promises you make. We give our team members the authority to make the best decision for your traveler on the spot and we will work with them until a solution is found.
Our professional travel agents have an average of twelve years’ experience in the travel industry. We provide them with extensive and recurrent training. agent24 agents are highly skilled at offering personalized, professional, consistent customer service.
Did we mention technology?
Our virtual contact center software enables us to apply specific skills that match your clients’ unique needs and advanced call distribution and staffing optimization modules to reduce overall transaction times. In addition to pop-up screen technology and quality control software we are proficient in all major GDS platforms.
Your travelers can reach us via phone from over 80 countries around the globe. You can email us with requests or you can activate our call back feature allowing us to call you back without losing your place in line.
Our account managers are committed to providing value through:
- Process Improvement
- Integration of Products, Services and Technology
- Industry Best Practices
- Management of Questions and Concerns
From large multi-national corporations to small organizations, our team will help you utilize our products and services to maximize opportunities, reduce spend, improve client contact experiences, and ensure you have all the data you need to make key decisions regarding your business. We believe that proactive account management is one of the most integral parts of any successfully managed travel program.
Your account manager or client services representative is your primary relationship contact acting as a products and services resource and as a clearinghouse for any questions or concerns that may arise.
Account Implementation
A Team Approach.
A successful implementation depends on both parties to prioritize project components and allocate enough resources to ensure that each milestone is met and is seen through to its completion. Our group of experienced agency services representatives will walk you through the process so that there is minimal effort on your part, and we will be there to support you when you have questions down the road.
Your Agent Team
We are great at listening. We take the time to identify customer needs by asking questions and concentrating on what your customers are really saying. Once we understand their needs we can craft a solution to help them. We look for every opportunity to say “yes” and will keep them informed every step of the way. Customer service experience impacts the perception of your agency. In the age of social media, it can also influence more opinions than ever before. That’s why we never forget that our most important goal is to consistently deliver exceptional customer experiences to your travelers. So whether we’re answering a question, processing a reservation, issuing an exchange, or solving a problem, we always make sure we meet or exceed your customer expectations.
| 40+ | Years in Business |
| 120+ | Dedicated Staff Members |
| 99.9% | Error Free Work |
| 1,200+ | Clients |
| 10 | Innovative Solutions |
| $1,500,000 | Investment in State-of-the-Art Technology This Year |
| 12 | Average Years’ Experience of Our Team Members |
| 20,000+ | Hotels with Negotiated Rates |
| 5%-20% | Average Hotel Savings |
| 24/7/365 | We are Always Open |
| 100% | Digital Call Recording |
To learn more about all that agent24 has to offer and how we can meet your needs, please click on the product or service below to discover the many options available to you.
Want to know more?
Email: sales@agent24.com
USA & Canada: 800-436-6171
Global: 516-624-2355
